Privacy Policy

Last updated:

1. Data Controller

Motionelbow
390 Devon Street East, Strandon
New Plymouth 4312, New Zealand
Email: support@motionelbow.world
Phone: +64 6 759 9099

2. Scope and Purpose

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit motionelbow.world or contact us. We comply with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles (IPPs). Where applicable, we also respect the privacy rights of visitors from other jurisdictions, including the European Union under the General Data Protection Regulation (GDPR).

This website publishes free educational content about active rest, gentle outdoor movement, and calm downtime ideas. We do not sell products or services through this site.

3. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact information — name, email address, and message content you submit via our contact form
  • Technical information — IP address, browser type, device information, referring pages, and pages visited
  • Cookie and preference data — choices stored through our cookie consent mechanism (see our Cookie Policy)

Providing contact information through our form is voluntary. If you choose not to provide it, we cannot respond to your enquiry, but you may still browse the site.

4. How We Collect Information

We collect personal information directly from you when you submit the contact form or communicate with us by email or phone. Technical information may be collected automatically when you visit our website through server logs and, where you consent, through analytics tools.

We collect information in a lawful and fair manner and only for purposes connected with the operation of this website (IPP 1 and IPP 4).

5. Purposes of Use

We use personal information only for purposes that are connected with the reason it was collected, or directly related purposes you would reasonably expect (IPP 10). These include:

  • Responding to enquiries and feedback submitted through our contact form or other channels
  • Operating, securing, and maintaining our website
  • Understanding site usage and improving content when you consent to analytics cookies
  • Measuring advertising effectiveness when you consent to marketing cookies
  • Complying with legal obligations and responding to lawful requests from authorities

6. Disclosure of Personal Information

We do not sell your personal information. We may disclose information to:

  • Trusted service providers who assist with website hosting, email delivery, or analytics, under contractual obligations to protect your information and use it only for the services they provide to us
  • Regulators, courts, or law enforcement when required or authorised by New Zealand law

We take reasonable steps to ensure that overseas recipients protect personal information to a standard comparable to the Privacy Act 2020 before disclosing information outside New Zealand (IPP 12).

7. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, unless a longer period is required by law (IPP 9). In practice:

  • Contact form submissions — up to 24 months after your last communication with us
  • Technical server logs — up to 12 months
  • Cookie consent preferences — stored locally in your browser until you clear them

When information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Data Security

We implement reasonable security safeguards to protect personal information from loss, unauthorised access, use, or disclosure (IPP 5). These include HTTPS encryption, access controls, and periodic review of our security practices. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Your Rights Under the Privacy Act 2020

You have the right to:

  • Access — request confirmation of whether we hold personal information about you and request a copy (IPP 6)
  • Correction — request correction of inaccurate, incomplete, or out-of-date information (IPP 7)
  • Withdraw consent — where processing is based on your consent (such as non-essential cookies or contact form submission), you may withdraw consent at any time; this does not affect prior lawful processing

To exercise these rights, contact us using the details in section 1. We will respond within a reasonable timeframe and no later than 20 working days where the Privacy Act requires it, unless an extension applies.

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner:

  • Website: privacy.org.nz
  • Freephone: 0800 803 909 (within New Zealand)

10. Rights of Visitors from the European Economic Area

If you are located in the European Economic Area, you may also have additional rights under the GDPR, including the right to erasure, restriction of processing, data portability, and the right to lodge a complaint with your local supervisory authority. Contact us using the details above to exercise these rights.

11. Accuracy

We take reasonable steps to ensure that personal information we collect, use, or disclose is accurate, up to date, complete, relevant, and not misleading before use (IPP 8). Please notify us promptly if your contact details change or if you believe information we hold about you is incorrect.

12. Unique Identifiers

We do not assign unique identifiers (such as customer numbers) unless necessary for our operations. Analytics or advertising tools may assign their own identifiers when you consent to those cookies; see our Cookie Policy for details (IPP 13).

13. Children

Our website is intended for a general audience and is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate steps.

14. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated where appropriate. We encourage you to review this policy periodically.